Operations Officer Zeebrugge

in Zeebrugge

We are specialized in trailer maintenance and trailer rental and are excelling daily by delivering qualitative and efficient service. As the go-to partner for transport companies all over Europe we offer all-in-service solutions to our customers. Thanks to the daily efforts of over hundred employees in The Benelux, Poland and Russia, we have become a steady group with lots of growth perspectives.

http://www.icts-group.eu

Your responsibilities:

  • Welcoming drivers and ensuring smooth and professional service.

  • Keeping trailer information up to date in the rental software.

  • Responding to customer enquiries by phone and e-mail.

  • Carefully coordinating the rental planning in collaboration with colleagues and workshops.

  • Communicating proactively with customers, drivers, colleagues and internal departments.

  • Handling and following up on damage claims.

  • Inspecting trailers upon collection and return.

Your profile:

  • Good knowledge of MS Office and strong general computer skills.

  • An interest in transport, logistics and/or technical operations.

  • Good command of Dutch and English, both spoken and written.

  • Communicative, proactive and customer-focused.

  • Accurate, well organised and able to maintain overview, even during busy periods.

  • Able to work independently while also being a genuine team player.

Our offer:

  • A stable, full-time position with a competitive salary based on your experience and qualifications.

  • An independent and varied role with a high level of responsibility.

  • Opportunities for personal development and genuine career progression.

  • An annual performance review focused on your growth and development.

  • A position within a growing international organisation operating in the transport and logistics sector.

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